Hotels maintain full control of their portal page. We encourage you to introduce yourself to hotels and build a lasting and reliant partnership.

The reseller maintains full control of their portal page and therefore the priority of the products. We recommend you introduce yourself to them and your product to build and maintain a mutually beneficial relationship.

We pay our partners in most cases on the 20th of the month for departures from the prior month. In some cases, earlier payments can be negotiated by contacting supply@tourdesk.io. The most common reason is that we have not yet received an invoice for your products sold. Also, please make sure that the invoice is a collection of all tours sold for the set period and not one by one. If none of this is the case, please contact our accounting department at accounting@tourdesk.io.

Please feel free to contact our accounting department for all invoicing-related information at accounting@tourdesk.io, they are always happy to assist!

Are you offering products, tours, and/or services? Do you want your products to be added to multiple platforms and to be sold by hospitality professionals for only the price of commission per sale? Are you interested in potentially increasing your sales? Congratulations, you can apply to become a TourDesk supplier! 

We will have all invoices paid by the 20th of each month (for the previous month).

TourDesk doesn’t force its cancellation policy. You, the supplier, set the terms and we follow! :-) We highly recommend however not to be too stringent. Agents that use TourDesk might require cancellations that sometimes are outside of the traditional cancellation policy scope. By accommodating that, you can earn their favor and with it, countless future bookings.

The users of TourDesk are not one-off individual bookings, but booking professionals, servicing multiple customers over and over again!

Our affiliates rely on you to provide them with the best information about your product. You need to make sure that you give a detailed description of what the customer will be buying and provide all necessary information such as what’s included, meeting point information, voucher text, requirements, and other need-to-know information. Additionally, high-quality photos help our affiliates sell the tours, so make sure to have 8-15 quality photos for each tour.

TourDesk is a very simple product. Our sales platform takes care of communication between our affiliates (hotels, guesthouses, tourist information centers, airlines) and tour operators. We’ve gone to great lengths to make the system easy to use and integrate. The platform broadens the visibility of the tour operator’s products and has the potential to boost the sales of those products immensely.

The voucher will have your logo, tour information (departure date/time/location), name of the client, a QR/BAR code (whichever you prefer), and additional information that you request.

Participating suppliers will be labeled with the TourDesk Verified seal of approval, indicating their dependability and professionalism. To qualify for the label, suppliers will need to fulfill certain conditions and have their tour selection reviewed. Please contact supply@tourdesk.io to see if you qualify to be verified.

If your products are displayed on TourDesk through an online booking system’s API you can change all information through there and it will automatically change on all TourDesk pages. If you are working with TourDesk as a free sale supplier, you can contact supply@tourdesk.io and we will be happy to change the photos for you. We highly recommend you display catchy and good-looking pictures.

If your products are displayed on TourDesk through an online booking system’s API you can change all information through there and it will automatically change on all TourDesk pages. If you are working with TourDesk as a free-sale supplier, you can contact supply@tourdesk.io and we will be happy to change it accordingly.

There is no rating system for tours on TourDesk. The priority of tours is maintained by the affiliate owner of each portal, so make sure you introduce yourself and make sure they know you are on TourDesk!

As soon as you have signed up, the supply department gets notified. They will then contact you with the following steps to complete the process of getting your products on board.

Your tours are now in the confident arms of our supply team. They will set the tours up and make sure that everything works and looks how it should. Once the process is finished you will be notified by email.

Most likely it’s missing some verifying step, but in any case, our excellent support staff are there at your disposal. If you have already created a login for TourDesk here and are still having problems, feel free to contact them at support@tourdesk.io, they are happy to be of assistance!

Your supply system is a key tool in your business, keeping track of prices, availability, descriptions, and everything else that’s crucial in running your business.

TourDesk however is not a supply system. We’re a sales platform, that allows you to get your products to a wider audience and reach more customers at less cost.

We allow suppliers to enjoy a fair placement in our platform, evening the playing field between big powerhouse companies with endless marketing resources and the smaller, local players, who are trying to do their best in a challenging environment.

By joining TourDesk, you are making your products visible to all affiliates/resellers (hotels, guesthouses, tourist information centers, airlines) working with us. We broaden your sales horizon by making those affiliates able to sell those products directly to their customers.

TourDesk is free to use. The only fee in place is the commission per sale, the majority of which goes back to the reseller as an incentive to keep selling your tours.

We are not a B2C company. We’re not fighting over your search terms and we’re not trying to reach your potential clients. We’re simply offering a service to business operators who are dealing with incoming guests and are already bombarded by questions and queries on how to improve a vacation. The vast majority of our commission is shared with our partners. We’re a hyper-local partner that empowers accommodation providers on the ground to sell more local products to visitors.

By joining TourDesk, you are making your products visible and accessible to all of the affiliates/resellers –hotels, guesthouses, tourist information centers, airlines– that are using our services. This means that the products that are on TourDesk can be directly sold by those affiliates.

If you are using a booking system and connect to TourDesk through their API, you will need to implement the updates there first. We will then receive the updates via a nightly import and the tour updates automatically. If you are on TourDesk on a Free-sale basis, you would need to send all information on the implemented updates to supply@tourdesk.io.

You can easily register as a supplier on our website, where you fill in the information requested. Even if you don’t use any booking system, we have multiple means of getting your tours visible.

A sales report is sent on the 5th of each month (for the previous month) which operators then invoice to us. Our accounting department tallies the sales and pays by the 20th of the same month.

You can register as a supplier on our website, where you fill in the information requested. The easiest way for import is if you are using a booking system we are connected to but fret not, we have multiple means of getting your tours visible.

If you need to cancel a departure and rebook the client for another date it’s your responsibility to contact them. However, if you want to cancel and refund, please inform our support team at info@tourdesk.io and they will be glad to help you out.

Departures must be honored as much as possible. We encourage suppliers to use their supply systems effectively to manage availability.

Cancelling departures repeatedly due to low numbers booked is especially frowned upon.

Make sure that all information and availability are up to date and that there are plenty of eye-catching pictures with each product. Also, it has been proven that introducing yourself to resellers and letting them know you are on TourDesk, can have a very positive impact on sales. If you want a more in-depth conversation, feel free to reach out to us at supply@tourdesk.io and we’ll be glad to look into it!

If you are using a booking system and connect to TourDesk through their API, you will need to set the new tours up there first. We will then receive the tours, either automatically or not (depending on the booking system) to set them up and make them visible on the portal. If you are on TourDesk on a Free-sale basis, you would need to send all the information on your new tours (availability, close-out dates, description, and pictures) to supply@tourdesk.io and we set them up for you.

If you can honor all incoming bookings within a specific time frame we can set up your products as a “free sale”, where you will receive an email from us for each booking made. However, we do recommend that you look into the available booking systems, since they have various ways to boost efficiency and make the connection with TourDesk both quick and easy. Check out our currently connected supplier systems here.